Course Details






The Pentagon Centre, 36 Washington Street, Glasgow, G3 8AZ


FREE to Money Advice Scotland members (£50 for non members)

Outcomes / Benefits

  • Learn more about a central issue facing the credit sector in 2017
  • Hear presentations from senior figures at the regulator
  • Make your voice heard in this key consultation


"A very well organised and facilitated day, drawing on the experience of the sector"

"I really enjoyed the sessions and it was a really valuable learning experience. It has really enhanced my understanding "

"I felt it went really well and generated some great discussion"

MAS membership event - FCA consultation on persistent credit card debt


Money Advice Scotland is delighted to announce that we will hold a consultation event with the Financial Conduct Authority to take place at our offices in Glasgow on Tuesday 6 June 2017

Course Description

Total credit card debt in the UK currently stands at £67.6bn.

What's more, the Financial Conduct Authority estimates that around 3.3 million people are in persistent credit card debt – that is they have paid more in interest and charges than they have repaid of their borrowing, over an 18 month period. What's more, customers in persistent debt are profitable for credit card firms, who do not routinely intervene to help them.

In response to this cycle of persistent debt, the FCA has proposed a new set of rules including:

  • Credit card firms will have to take a series of steps to help customers in persistent debt
  • When a customer has been in persistent debt for 18 months, firms will be required to prompt them to make faster repayments if they can afford to do so
  • If a customer is still in persistent debt after a further consecutive 18 month period, firms must take steps, such as proposing a repayment plan, to help them to repay their outstanding balances more quickly
  • Customers who do not respond, or who confirm that they can afford to repay faster but decline to do so, would have their ability to use the card suspended
  • The FCA also proposes that where a customer cannot afford any of the options proposed to repay their balance more quickly, firms must take further steps to assist them to repay the balance in a reasonable period, for example by reducing, waiving or cancelling any interest or charges

These proposals are currently out for consultation and Money Advice Scotland will be submitting its own response.

To help underpin this response, we are holding a consultation event to help reflect the experience of people who are encountering persistent debt problems on the frontline.

Our event offers members and supporters of Money Advice Scotland the unique opportunity to influence some of the key issues facing the sector. 

Speakers from the FCA will introduce the consultation and the remaining part of the day will be based around group breakout sessions.

The event is scheduled to run from 10am to 3pm.  A lunch will be provided on the day so please make sure you let us know of any dietary requirements when applying online.

If you have any questions, please contact the events team on 0141 572 0237

Book Online now »

Terms & Conditions


  • Confirmation of your application being successful in securing a place at the event will be sent to you by email approximately 10 days prior to the date of the event.
  • Money Advice Scotland cannot acknowledge receipt of all application forms, however if you wish to confirm that your application form has been received please contact a member of the Training & Support Team on 0141 572 0237.
  • While Money Advice Scotland always endeavour to be as fair as possible in the allocation of training places, the final allocation of places will be at the discretion of Money Advice Scotland.

Cancellation Policy

  • Cancellations must be sent by email to Money Advice Scotland ( no later than five days prior to the date of the event where an admin fee of £20 will be charged.
  • Any changes to the original application will incur an admin fee of £20.
  • Money Advice Scotland reserves the right to cancel any course at any time in the event of low take up or any other valid reason.

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